1Can Bizero go uphill?
Our electric bikes can be easily climb Bebe Slope. which is one of the steepest slopes in Turkey. (> 30% slope ratio)
2Can I go anywhere with the bike I have rented?
Yes, you can. To return, simply lock the bike and drop it into the station area. (It cannot be taken out of the campus at Boğaziçi Ü. Kandilli, Kilyos and YTU and ITU.)
3You don't get a deposit from the bikes, what if the bikes don't come back?
While our user sign up we check the citizensihp number or tomparary id number given by consular via Republic of Turkey Citizenship Dep. online api. Also before start the all users have to accept user conditions agreement, verfy phone number and save the credit or debit card in our system. In this case, the right to legal action remains with Bizero.Lost / stolen bicycles are charged 1000 TL, e-bikes 5000 TL and electric scooters 2500 TL.
4Who is responsible for user safety?
Every signed up user approves the user agreement and takes all personal responsibility for it.
5I would like to be partner of Bizero in my city / university, do you have models for this?
We have different models for investors, franchise dealerships and corporate sales. You can contact us for detailed information.
6How secure is my card information, where is it kept?
Your card information is kept in a proven payment system like Iyzico. You can remove your card information through our applications at any time.
7Do you have a solution for users who forget to return?
The fee continues to be processed because nobody else can use it until it is returned.
8How do you solve the accumulation problem? Can I earn money by carrying a bicycle?
Demanding stations have a certain limit, when this limit is exceeded, the drop off to the stations becomes paid for non-electric bicycles. The users in the surrounding area are informed that carrying bicycles from the accumulation station will save 2 TL / 3TL / 5TL / 10TL depending on the slope.When users earn 50 TL from the duties such as tranport the bikes, they can be contacted to our support unit to withdraw this amount to their bank accounts.
9In what other ways can we earn income?
We change the passwords after every ride. In this sense, we need password changers. For detailed information, please contact support from within the application.
10Can we rent 2 bikes from 1 account?
Only one bike can be rented from each account.